FAQ & Site Info

Normally, your order will be processed and then shipped within 24 business hours upon receipt of your payment . As is known to all, it usually takes some time to finally finish a sword with high quality. If you place customization order, it may take much longer time to finish according to your specific requirements, much appreciated for your understanding and patience.

It usually takes about 8-30 days to ship to the destination, but it's probable more than 30 days because of unexpected reason(such as abnormal weather etc).Please kindly note it mostly vary from country to country and region to region,also it depends on the shipping method used.

Of course, we'll supply you with the tracking number as well as the website, so that you are able to trace your parcel status whenever necessary.

yes, the poster will deliver the item to your shipping address.

The parcel will stay in your local area for 5-10 days after arrival, you can pick up your parcel at any time within these days. Our after-sales will help to trace your parcel and contact you whenever necessary. Please kindly note we are unable to take any responsibility for parcel returned if due to no one check or shipping address incorrect or insufficient etc. If you need us to resend it, we'll charge you shipping cost accordingly. If not resend, we will return you total price but with occurred shipping charge deducted. Highly appreciate for your understanding, please do make sure to provide us with your shipping address as detailed as possible plus your tel number if convenient.

Please do contact us timely if your parcel hasn't arrived within 20 days, we'll carefully trace and check it. As we all know, international shipping always need more patience before final arrival. If lost, we'll resend it for you or refund your total charges as required.

Yes, we ship your swords on weekends and holidays.